Adelaide Plumber, Precise Plumbing -

Do you have an Emergency?

Call 08 8152 6780
or enter your number and we’ll call you back*

* Required Fields

* Business hours only 7am-5pm

Pay My Bill Quote Request Book Online
Helpful Emergency Information

Immediate response to after hour’s emergencies is paramount.

Most emergency situations can be promptly isolated and managed to protect your home or building from any damage.

For your convenience we have listed typical after hours emergency problems and provided general advice on how to best handle and control these situations.

Who is responsible for your water leak?

SA Water is responsible for the maintenance and repair of the water meter and any pipes or fittings that lead away from the water meter to the water main. If you have identified a water leak in the SA Water network, please phone the 24 hour Service Faults and Emergencies hotline 1300 883 121. They will then send a crew to attend the problem.

You are responsible for the installation, repair, maintenance and replacement of all the private water pipes and fittings that run from your property up to the water meter’s outlet riser.

For more information please download the helpful chart explaining responsibilities in the case of a leak.

Your business property: Who is responsible for your leak?
Your residential property: Who is responsible for your leak?

Gas Leaks

If you smell gas in your home or building and suspect you have a gas leak, immediately locate your gas meter and isolate the entire gas service.

Gas meters are generally located in the front yard Gas Leak of a property, near the property boundary beneath a plastic cover, or are mounted on the building inside a wall box, generally below an electrical meter box.

All gas meters have an isolation valve located on the incoming gas main pipe. The isolation valve usually has a red or yellow handle but can differ, and is generally a ¼ turn valve.

To isolate the gas meter turn the ball valve to the right until the handle is sitting across the incoming gas pipe.

In the ‘ON’ position the valve handle is aligned parallel to the incoming gas pipe.
In the ‘OFF’ position the valve handle is positioned at 90deg, across the incoming gas pipe.

‘Call us on 1300 700 200 to fix your emergency’.
(pic of gas meter, wall box, ground mater, isolation valve, on and off)  

Adelaide Gas Plumbing_Gas Meter Locations

Water Bursts & Leaks

Water Meter Isolation Tap

Burst water pipes in or around the home or building can be isolated from the properties water meters.

Water meters are typically located in front yards, approximately .5meter to 2 meters inside the front property boundary.

Water meters can be installed above ground or below ground. Below ground water meters may require a screwdriver to assist in opening the lid to gain access to the water meter.

Most water meters have a tap on the inlet side and more recent styles have a ball vale isolation.

  • Tap Style: Turn tap clockwise to isolate incoming water to the property.
  • Ball Valve Style: Turn clockwise until handle locks off, typically it’s a ¼ turn.

Isolating the water meter will stop any water leaks or burst pipes on your property and eliminate the emergency.

‘Call us on 1300 700 200 to fix your emergency’.

Blocked Drains

Blocked drains are usually only evident once the drain becomes entirely blocked and either begins to overflow outside or the toilet bowl doesn’t drain properly.

Gurgling drains is typically the best indicator that your drains are beginning to block and should be acted on immediately to prevent emergency situations from occurring.

If you’re experiencing blocked or overflowing drains, cease using any water in the house or tipping any water down the drain and call us immediately on 1300 700 200.

If your blockage is only minor and is not posing any health or safety risks, then try to identify what fixtures in the property cause the drain to backup or gurgle and avoid using them until the drains have been unblocked.

If you have multiple toilets identify which toilet (if not both) is contributing to the blockage and avoid using it.

‘Call us on 1300 700 200 to fix your emergency’.

Running Taps or Leaking Fixtures

Adelaide Plumber - Precise Plumbing

Continually running or gushing water from taps or fixtures generally need to be isolated from the water meter, however there are some circumstances where the individual tap or fixture can be isolated independently.

Certain types of fixtures and mixer taps have isolation valves connected to them which allows the individual isolation of that fixture.

If you locate the isolation valve(s) for the fixture or tap, turn the handle clockwise or for ¼ turn taps, set the handle to 90deg.

Individual isolation of fixtures allows the use of water throughout the rest of the property and eliminates the emergency.

‘Call us on 1300 700 200 to fix your emergency’.

Burst or Leaking Hot Water Heaters

Leaking hot water heaters can ultimately be isolated by turning off the water meter, however a more practical solution is to turn the hot water heater off. This allows cold water to still be used throughout the property and allows toilets and cold water taps to still function.

General recommendations to control your emergency situation.

  • Step 1: Locate your hot water heater. It may be outside, inside on top of the roof or in the roof space.
  • Step 2: Determine the energy source. Gas, Electric, Solar or Heat Pump
  • Step 3: Determine the type of heater. Storage or Instantaneous 

Electric Storage & Heat Pump Hot Water Heaters (Tank)

Typical Electric Hot Water Heater

Isolating the water: There will be a copper pipe at the bottom of the HWS leading into the side of the tank. Follow the pipe back to a round black knob or a ball valve handle and turn off. Turn clockwise for the black knob or turn handle 90deg to the pipe.

This will isolate the incoming water into the hot water heater. The storage hot water heater may still leak as the remainder of the water in the tank is draining but will eventually stop.

Isolating the power supply: At your electrical switchboard, there should be a switch marked ‘Hot Water’ or ‘HWS’. Flick the switch ‘Off’ and this will isolate the power to the hot water heater. If you’re not comfortable isolating the power supply, leave it to us.

Gas Storage Hot Water Heaters (Tank)

Typical Gas Storage Hot Water Heater

Isolating the water: There will be a copper pipe at the bottom of the HWS leading into the side of the tank. Follow the pipe back to a round black knob or a ball valve handle and turn off. Turn clockwise for the black knob or turn handle 90deg to the pipe.

This will isolate the incoming water into the hot water heater. The storage hot water heater may still leak as the remainder of the water in the tank is draining.

Isolating the gas supply:

  1. Turn the gas control knob to the "★" position (pilot). This setting will leave the pilot flame alight however the main burner will not be able to light.
  2. Turn the gas control knob to the "⚫" (off) position. This setting shuts the gas control down completely.

Gas Instantaneous, Continuous Flow Hot Water Heaters

Typical Gas Continuous Flow Hot Water Heater

Isolating the Water:
Turn off the controllers(s) (if fitted) by pressing the on / off button. Switch off the electrical supply at the power outlet to the water heater. Beneath the heater there’s typically three pipes that lead into the bottom of the heater, ‘Cold Water In’, ‘Gas In’, and ‘Hot Water Out’. These pipes are indefinable by labels on the underside of the heater. Trace the Cold Water In pipe back from the bottom of the heater and locate the water isolation valve. Turn ‘Off’ the valve to isolate the hot water heater.

Isolating the gas supply:
From the bottom of the heater, trace the Gas pipe back from the bottom of the heater and locate the gas isolation valve. Turn ‘Off’ the valve to isolate the gas to the hot water heater.

‘Call us on 1300 700 200 to fix your emergency’.

Roof Leaks & Stormwater

Blocked gutters, downpipes and general roof leaks can present major problems during heavy storms and rain. During implicit weather conditions it is not advised to attempt to repair any problems, but to manage and control the situation instead.

Protect your property contents and locate the approximate area where the water is entering from so it can be investigated during normal conditions.

Mops, buckets, blankets can all help control the situation.

Don’t panic! Stay in control and if necessary we’ll arrange for one of our Technicians to come out and give you a hand.

‘Call us on 1300 700 200 to fix your emergency’.

Typical Emergency Problems

  • Water Bursts & Leaks
  • Gas Leak
  • Blocked Drains
  • Running Taps or Leaking Fixtures
  • Burst or Leaking Hot Water Heaters
  • Roof Leaks
  • Stormwater overflows

Gas Meter Isolation Valve

Adelaide Gas Plumber_Gas Meter On

'ON' Position

Adelaide Gas Plumber_Gas Meter Off

'OFF' Position

Typical Hot Water Isolation Valves

Hot Water Isolation Valve

This type of isolation valve is generally found on Storage hot water heaters (Tanks)

Brass Ball Valve

Lever Handle Ball valves.
To isolate: Turn handle clockwise until handle is positioned at 90deg to the body of the valve.

Water Isolation Valve

To isolate: Turn handle clockwise until handle is positioned at 90deg to the body of the valve.

Precise Plumbing - Helping Life Flow...
Precise Plumbing - Helping Life Flow...